FAQ - How It Works

Frequently Asked Questions

A: A Virtual Assistant (VA) is a person with a high level skill set for delivering administrative, office and writing services. A VA is not an employee but an independent contractor who charges only for services rendered. Retain a VA on a routine basis, for a one-time project or periodically.

Q: Can I trust my Virtual Assistant? Can I try this without risk? Is there a guarantee?

A: Yes. First of all, you can read the Testimonials on this site. Secondly, please feel free to ask for references from clients with needs similar to yours. Thirdly, know that I offer a written money-back guarantee with every estimate to ensure your satisfaction. A fourth method people use to minimize any risk is to try out a VA on a small one-time project and see for themselves first hand!

Q: How do I find out how much it will cost?

A: The Services and Rates will give you a rough idea, but for an exact cost of your project, requesting a written estimate is the most accurate method. There is NO obligation whatsoever in requesting an estimate. Please feel free to call or send an email describing what you need. You will then receive a customized estimate with a guarantee. This will put you under no commitment or obligation whatsoever. My service charges fall into a range of $25 - $50 per hour depending on the complexity of the work. There are discounts for retainer packages.

Q: How do I communicate with my Virtual Assistant?

A: Unless you are in my local area (St. Louis Metro / Glen Carbon, IL), all work and communication will be virtual (emails, web-based, telephone, fax and also "snail mail", if appropriate). We will accommodate whichever method of communication works best for your project or business needs.

Q: What are the hours my Virtual Assistant can be available?

A: Normal business hours are 9 A.M. to 5 P.M. (CST). However, Cmi Enterprises is extremely flexible and can work nights and weekends upon notice if a project deadline is looming. Flexibility is one of the advantages of using Cmi Enterprises. Overtime laws do NOT apply!

Q: What are your Policies on Privacy and Confidentiality?

A: Confidentiality and privacy protection is of the utmost priority and a very serious policy at Cmi Enterprises. A client's information is cared for with no less care than I give my own. I use the latest virus protection program and use a secure server that will keep confidential materials safe. I preserve all client materials in an encrypted container. I have years of experience working with highly proprietary information and know how vital confidentiality is. It is a trust that I honor completely. As a Notary Public, I fully appreciate and respect this duty of confidentiality. For many years I maintained compliance reporting to government regulators, routinely handled the most personal information of executives and worked on many private documents for the attorneys I worked for. Confidentiality and online security is an ingrained habit that I adhere to absolutely.

Q: Can I get temporary help in my office?

A: Cmi Enterprises may be available to help out in your office if it is within a reasonable distance of Glen Carbon, Illinois (which is 20 minutes from downtown St. Louis). Please call to inquiry.

Q: What are the Benefits of utilizing the services of Cmi Enterprises?

#1. Increase the Profitability of Your Time

Free up your time to best utilize you skills that directly generate income
Increase your Productivity
Make More Money

#2. Avoid hiring another employee (or your first)

A liberating alternative to the time, money and commitment demands of an
employee
A Virtual Assistant covers the office, equipment, taxes, benefits, down time
and all other peripheal costs an employee incurs
You only pay for actual services rendered

#3. Work Smart

Leverage your efforts and operate at your utmost efficiency
Make more time - Make more money

#4. Add Expert Skills and Experience To Your Team

Receive reliable assistance from someone with the experience to hit the
ground running
Utilize a strong skill-set that will only enhance your results

#5. Temporary Assistance

Launch that new venture and make that project succeed by using this
service on a temporary basis only
No obligation or continuing committment

#6. Achieve Peace of Mind

Relax knowing that someone else is "watching your back" and helping you
stay on track with competence and integrity you can count on

#7. "Get a LIfe"

Free up time for the healthy lifestyle that you deserve
Simplify Your Life

#8. Reduce Your Stress Level

Consistently receive quality work and excellent results you can depend on
Performance of routine tasks can be delegated to give you relief

#9. Add a Dedicated Advocate to your Project or Business Team

Intelligent, experienced collaborator available to you
Another set of watchful eyes looking out for your best interests
Dedicated "partner" to pick up any slack or keep you on track

#10. Increase Your Success - Guaranteed

Save time and money
Professional service and integrity you can trust

Receive competent, skilled assistance for quality output

Leverage your efforts with my experience and skill-set as well as your own

Focus only on your primary activities - delegate!

Recruit a responsive business partner who can offer consistent support
and understanding

Excellent results with the flexibility you need to get things done

Consistently reliable, dependable and trustworthy

Cmi Enterprises

Office Administrative Assistance, Secretarial Services & Paralegal Support